Thanks to our friends and colleagues who took the time out of their hectic schedules to read early manuscript drafts and provide insights and improvement suggestions. In particular, we would like to thanks John S. Branagan, Marianne Doktor, Cecelia Henderson, John Loncz, and Deborah Pearce.

We would like to thank all the great people at Prentice Hall for their support and hard work to make this part of the Six Sigma for Growth series a success: Suzette Ciancio, marketing; Heather Fox, publicist; Bernard Goodwin, editor; Christy Hackerd, project editor; Michelle Housley, editorial assistant; Gayle Johnson, copy editor; and Marty Rabinowitz, production.

Burke also would like to acknowledge Donald Carli and Paul McCarthy.



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