Field supervision

Most agencies with any size of field force will have a supervisory structure, from a field manager in head office down to a number of area managers or supervisors, each responsible for a number of interviewers. It is usual that the field manager is a full-time employee of the agency and that supervisors work exclusively for one agency. Good practice would require that the area manager who is responsible for the quality of work of a team of interviewers supervises their work in the field by spending a day with them from time to time, by attending area briefings and watching mock interviews, and generally ensuring that the company's standards are maintained.

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