Case study 121 the st honor de mazarin restaurant paris

A summary of responses to a short questionnaire completed by 24 visitors to the restaurant is shown in Table 12.1. The numbers show the rating given by respondents on a five-point scale (1 is high) on five evaluation criteria.

TABLE 12.1

Responses to questionnaire

TABLE 12.1

Responses to questionnaire

Guest

Country

Age

Varied

Friendly

Value for

Quick

Pleasant

of abode

cuisine

service

money

service

surroundings

1

France

< 25

2

4

2

2

2

2

England

65+

3

3

2

3

2

3

Germany

25-34

4

4

2

4

2

4

Italy

45-54

3

3

2

2

2

5

France

25-34

4

4

1

3

1

6

Germany

35-44

2

4

2

3

2

7

Italy

65+

3

4

3

3

2

8

France

35-44

4

4

2

2

1

9

France

45-54

3

2

1

1

2

10

Italy

35-44

3

3

2

2

2

11

England

25-34

4

1

1

3

3

12

Germany

45-54

3

3

2

4

2

13

England

55-64

2

2

1

3

2

14

England

< 25

3

2

2

2

2

15

Italy

< 25

4

3

3

1

3

16

France

55-64

3

4

2

2

2

17

England

45-54

2

3

2

3

3

18

Italy

25-34

3

2

2

2

3

19

Germany

55-64

4

2

1

1

2

20

England

35-44

2

3

2

3

2

21

France

65+

4

4

3

2

1

22

Germany

65+

3

3

2

3

1

23

Germany

< 25

2

2

3

3

2

24

Italy

55-64

1

4

2

3

Draw up a report based on the summaries shown in the table, paying particular attention to the graphical means of summarising the data.

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