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CPM may also underestimate cost efficiency. Magazine advertising space sellers have argued for years that because more than one person may read an issue, the actual reach is underestimated. They want to use the number of readers per copy as the true circulation. This would include a pass-along rate, estimating the number of people who read the magazine without buying it. Scenario B in Figure 10-27 shows how this underestimates cost efficiency. Consider a family in which a father, mother, and two teenagers read each issue of Time. Assume such families constitute 33 percent of Time's circulation base. While the circulation figure includes only one magazine, in reality there are four potential exposures in these households, increasing the total reach to 7.96 million.

While the number of readers per copy makes intuitive sense, it has the potential to be extremely inaccurate. The actual number of times the magazine changes hands is difficult to determine. How many people in a fraternity read each issue of Sports Illustrated or Maxim that is delivered? How many people in a sorority or on a dorm floor read each issue of Cosmopolitan or Vanity Fair? How many of either group read each issue of BusinessWeek? While research is conducted to make these determinations, pass-along estimates are very subjective and using them to estimate reach is speculative. These figures are regularly provided by the media, but managers are selective about using them. At the same time, the art of media buying enters, for many magazines' managers have a good idea how much greater the reach is than their circulation figures provided.

In addition to the potential for over- or underestimation of cost efficiencies, CPMs are limited in that they make only quantitative estimates of the value of media. While they may be good for comparing very similar vehicles (such as Time and Newsweek), they are less valuable in making intermedia comparisons, for example, CPM for magazines versus Internet banner ads. We have already noted some differences among media that preclude direct comparisons.

You can see that the development of a media strategy involves many factors. Ostrow may be right when he calls this process an art rather than a science, as so much of it requires going beyond the numbers. IMC Perspective 10-2 demonstrates how involved successful media plans can be.

Evaluation and Follow-Up

All plans require some evaluation to assess their performance. The media plan is no exception.

In outlining the planning process, we stated that objectives are established and strategies developed for them. Having implemented these strategies, marketers need to know whether or not they were successful. Measures of effectiveness must consider two factors: (1) How well did these strategies achieve the media objectives? (2) How well did this media plan contribute to attaining the overall marketing and communications objectives? If the strategies were successful, they should be used in future plans. If not, their flaws should be analyzed.

The problem with measuring the effectiveness of media strategies is probably obvious to you at this point. At the outset of this chapter, we suggested the planning process was limited by problems with measurements and lack of consistent terminology (among others). While these problems limit the degree to which we can assess the relative effectiveness of various strategies, it is not impossible to make such determinations. Sometimes it is possible to show that a plan has worked. Even if the evaluation procedure is not foolproof, it is better than no attempt.

Computers in Media Planning

Attempts to improve on the media buying process through the use of computers have received a great deal of attention. While advanced planning models have been around since at least 1963, for the most part these models have met with limited success. Programs based on linear programming, simulation, and iteration have been adopted by a number of agencies, but there remains a great deal of skepticism regarding their practicality.12

Computers have been used, however, to automate each of the four steps involved in planning and strategy development. While the art of media strategy has not been mechanized, advances in the quantitative side have significantly improved managers'

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