reason for the negative feelings and then attempt to address this problem in future advertising.

When research or other evidence reveals a company is perceived favorably on a particular attribute or performance criterion, the company may want to take advantage of this in its advertising.

Evaluating Traditional Response Hierarchy Models As you saw in

Figure 5-3, the four models presented all view the response process as consisting of movement through a sequence of three basic stages. The cognitive stage represents what the receiver knows or perceives about the particular product or brand. This stage includes awareness that the brand exists and knowledge, information, or comprehension about its attributes, characteristics, or benefits. The affective stage refers to the receiver's feelings or affect level (like or dislike) for the particular brand. This stage also includes stronger levels of affect such as desire, preference, or conviction. The conative or behavioral stage refers to the consumer's action toward the brand: trial, purchase, adoption, or rejection.

All four models assume a similar ordering of these three stages. Cognitive development precedes affective reactions, which precede behavior. One might assume that consumers become aware of and knowledgeable about a brand, develop feelings toward it, form a desire or preference, and then make a purchase. While this logical progression is often accurate, the response sequence does not always operate this way.

Over the past two decades, considerable research in marketing, social psychology, and communications has led to questioning of the traditional cognitive ^ affective ^ behavioral sequence of response. Several other configurations of the response hierarchy have been theorized.

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