Bevan, N. (1999) Usability issues in web site design, Proceedings of the 6th Interactive Publishing Conference, November. Available online at www.usability.serco.com. Accessible lists of webdesign pointers.
Noyes, J. and Baber, C. (1999) User-centred Design of Systems. Springer-Verlag, Berlin. Details the user-centred design approach.
Preece, J., Rogers, Y. and Sharp, H. (2002) Interaction Design. Wiley, New York. Clearly describes a structured approach to interaction design, including web interaction.
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