Essay and discussion questions

1 Discuss the relative effectiveness of the different methods of assessing the customers' needs for a web site.

2 Select three web sites of your choice and compare their design effectiveness. You should describe design features such as navigation, structure and graphic design.

3 Explain how strategy, analysis, design and implementation of a web site should be integrated through a prototyping approach. Describe the merits and problems of the prototyping approach.

4 When designing the interactive services of a web site such as online forms and e-mails to customers, what steps should the designer take to provide a quality service to customers?

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