Ghosh, S. (1998), Making business sense of the internet, Harvard Business Review, 76 (2), pp. 126-135.
Naumann, E. and Jackson, D.W. (1999), One more time: how do you satisfy customers? Business Horizons, 42 (3), pp. 71-76.
Smith, A.K., Bolton, R.N. and Wagner, J. (1999), A model of customer satisfaction with service encounters involving failure and recovery, Journal of Marketing Research, 36 (3), pp. 356362.
Stank, T.R, Daugherty, R and Ellinger, A.E. (1998), Pulling customers closer through logistics services, Business Horizons, 41 (5), p. 74; (7) InfoTrac http://www.galegroup.com/.
Walsh, J. and Godfrey, S. (2000), The internet: a new era in customer service, European Management Journal, 18 (1), pp. 85-92.
Was this article helpful?
There are people all over the world trying to find ways to make money online. From stay at home moms looking to make a few extra dollars to college students and entrepreneurs, the allure of making your own hours and working from home or from the local coffee shop is very appealing.