Whether you are a one-man band or a million-dollar monolith, the key to acceptable support is regularity. Clients are happier when they know when they can reach you.
Organizing support effectively leaves you free to proceed with other tasks with minimum disruption. Make it very clear in manuals, packaging, and on the Web site when and how support is given. If you don't do this, interruptions will continually cut into your work time.
Note When providing support nationally or internationally, remember to state your time zone.
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