Apportioning Blame Helps No

When a release goes wrong don't be negative. Use the energy to do the following:

1. Quantify the problem.

2. Work out the solution.

3. Take the remedial action.

4. Pacify your customers.

5. Log the cause of the problem and write it into your company's annals to make sure that it never happens again.

When you have resolved the problem and the dust has settled sufficiently for you to get the problem into perspective, you can assess the scale of the damage and the corporate response.

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