• Helpful technical support: You want a technical support team that always tries to solve your problems and answer your web hosting questions quickly and in a friendly manner.

• Technical support contact: Is support available by phone or only by an email 'ticket system'?

• Quick response to e-mails: Technical support via 'ticket systems' works very well when response time is lightning fast.

• 24/7 Monitoring: Do real people monitor the company's servers and network 24 hours a day, 365 days a year?

• Online Community: Is there a community forum set up for discussion among other users of the service?

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