Merchant partners may send out the occasional affiliate newsletter, but in my experience most don't communicate with affiliates other than to advise of new offers. Likewise is true of the affiliate networks, which will notify you of new merchants and those that have left the network. Keep your eyes open for emails with the subject line: 'Check Your Merchant Status'.
You won't receive much email from customers, as most of those will be directed to the merchant.
However, if you DO receive email queries about products or services offered on your site, respond promptly with either the answer, or an offer to redirect their question as appropriate. Both the customer and the merchant will recognize and appreciate your effort. Because the customer asked YOU the question, it means that she trusts your site, and is probably planning to buy the product.
If you have an opt-in email list (as you should), you'll likely receive 'remove' requests from subscribers via email, despite the opt-out link within your newsletters. Don't respond personally to the correspondent. Just quickly remove their email address from the list. Justified or not, spam complaints are something you don't ever want to get.
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